Terms & Conditions

Terms and Conditions

Cylinder / Valve Information
Calor cylinders are the property of Calor Ltd. When you purchase Calor Gas you are purchasing the gas, not the cylinder. It is prohibited to resell, refill or dispose of the cylinder.


Buying Products

To order a product from Calor in Surrey either telephone 0208 949 5435 or follow the on-line ordering procedure.
Products, prices and payment methods are displayed on this website. The price on the website at the time of the order is the price in force at that time.
All prices include VAT.
All prices for gas orders include delivery to our local area.
Appliance delivery charges are free to our local area.

The price for restaurant charcoal includes delivery throughout mainland UK. 

Courier charges of £5.95 apply to orders less than £40.00 to the rest of the UK for non gas products.


Damaged or Faulty Goods

In the unfortunate event of an item being damaged or faulty which in your opinion is due to a manufacturing error please telephone Calor in Surrey on 0208 949 5435 giving full details. The item should be returned immediately for our inspection.
Please quote your order number with the returned product and inform us by telephone on 0208 949 5435 or by email that the items have been sent.
In the case of Calor cylinders please telephone us to arrange collection.
Please note: We may have to return the item to the manufacturer for inspection. Items deemed to be a manufacturing fault will be replaced free of charge.



You are covered under the Distance Selling Regulations laid out by the Office of Fair Trading. If you change your mind about the items simply return them to us in perfect, un-opened, re-saleable condition within 7 days and we will refund the cost of the product(s) in full. Delivery charges are NOT refundable. Please note we cannot offer refunds on any gas Calor cylinders.



We promise that we have the right to sell any goods on our website to you. They will be of the standard described on the website and be of a quality for the purpose for which they are intended. We cannot take responsibility for incorrect use of the item, such as loss of gas due to errors in connecting the regulator. We accept no liability for any harm or damage that comes from using our products if used irresponsibly or incorrectly. All products should NOT be used or handled by children. Any instructions given by us, or third parties working on our behalf, should be strictly adhered to. Safety should be taken very seriously.
We cannot accept liability for any indirect or consequential loss, damage, or for any loss of data, profit, revenue or business (whether direct or indirect) however caused, even if foreseeable. If we are liable to you for any reason, our liability will be limited to the amount paid by you for the Product concerned. This limit does not apply to any liability we may have for death or personal injury resulting from our negligence or for our fraudulent misrepresentation.
You are responsible for ensuring that your computer system meets all relevant technical specifications necessary to use our web site. We cannot and do not guarantee or warrant that any material available for downloading from our web site will be free from infection or viruses and/or other code that has contaminating or destructive properties. You are responsible for putting relevant protection in place on your own computer systems such as anti-virus software.
The limitations and exclusions in this clause do not affect your non-excludable statutory rights and only apply to the extent permitted by applicable law.


Privacy Policy

At Calor in Surrey.co.uk we are committed to protecting your privacy. We take all responsible steps to ensure that your personal data is processed securely and safely.


Controllers of personal information

Any personal information provided or to be gathered by calorinsurrey.co.uk or calorsouthlondon.co.uk is controlled by Tam Leisure New Malden Ltd, 180-186 Kingston Road, New Malden, Surrey, KT3 3RD.


What information do we collect? How do we use it? 

Where you voluntarily choose to give us your personal details the personal data you give will be used for the intended purpose of  providing you with the information or service you have requested. For example the collection of name and address, telephone number and email address enables us to dispatch the goods to you and contact you if there is any problem with dispatch or payment. 


Your rights

You have a number of legal rights to control what we do with your information. For example, you can ask us to tell you what information we have about you and get a copy of it; correct or update information that is wrong; stop using your information or stop sending you marketing material. For more information on how you can do this please contact us by email or phone. We hope that we can resolve any complaints, but if we don't you can contact the Commissioner's Office (ico.org.uk)


What about "cookies"?

Cookies are small pieces of information that are stored by your browser on your computer's hard drive. Calorinsurrey.co.uk uses cookies to help our team identify the properties most suitable for you and to monitor visitor statistics to improve our website.


Will Tam Leisure disclose the information it collects to outside parties?

Tam Leisure New Malden Ltd does not sell, trade or rent your personal information to others.

We may employ other companies and individuals to perform functions on our behalf. Examples include sending postal mail and e-mails, removing repetitive information from customer lists, analysing data providing marketing assistance, processing credit card payments and providing customer services. Such companies and individuals will have access to personal information needed to perform these functions but may not use it for any other purpose and are required to process the data in accordance with the UK's Data Protection legislation.


How long will we keep your information?

We will generally keep data for as long as it is required, after that time it will be destroyed if it is no longer required for the lawful purpose(s) for which it will be obtained. If you consent to marketing, any information we use for this purpose will be kept with us until you notify us that you no longer wish to receive this information.


Your consent

By using calorinsurrey.co.uk you consent to the collection and use of its information by Tam Leisure New Malden Ltd. If we decide to change our privacy policy, we will post these changes on this page so that you always aware of what information we collect, how we use it and under what circumstances we disclose it.


Website content

The illustrations and details contained within calorinsurrey.co.uk are subject to change and are for marketing purposes only.